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Problem with Charity Pro plug-in

Hello, I just purchased the $99 pack.  The Charity pro is not working for me.  It states the necessary pro plugin cannot be installed.  It keeps failing the install.  All I did was install the template the way the documentation you provide states.  It appears the zip is missing folders or plugin.  Can you please assist me?

Hi,

If you want we can review the issue, make a user for us assign administrator role and send us the username and password along with the URL to [email protected]

We will help you to activate and install required plugins.

Many Thanks