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Plugins won't activate

The plugins are installed and showing up in the plugins list but aren't activating. What's wrong?

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Hi Stephanie,

The Plugins get automatically activated after the installation process, just use them.

If you need any other help please let us know.

Thanks

Correct me if I am wrong but based off this screen shot it looks like the plugins for the theme are NOT ACTIVATED. Also I can't get the Banner to work...which also leads me to believe that the plugins are not working. If you could offer actual troubleshooting help that would be wonderful.

Uploaded files:
  • PhotoGrid_1525300024417.jpg

Hi Stephanie,

If you want we can check your theme, make a user for us assign administrator role and send us the username and password along with the site URL at  support@themesglance.com.

If you need any other help please let us know.

Thanks